Refund Policy
Last updated: 24 August 2026
All sales are final. Delivery begins the moment your payment clears and cannot be undone, so orders are not refundable for change of mind. The one thing we always stand behind is delivery itself: if we don't deliver, we fix it or refund it.
1. All sales are final
You are buying a digital service that is executed immediately. Once an order has been sent to our delivery network it cannot be recalled, paused or reversed. By completing checkout you confirm that you want delivery to start straight away and that the purchase is final.
We do not refund for:
- Change of mind after ordering.
- A username or link entered incorrectly by you. Check it carefully — a delivered order cannot be moved.
- Results you hoped for but did not get: engagement, reach, sales, sponsorships or monetisation. We sell the quantity stated and nothing more.
- Action taken by a social platform against your account. This risk is disclosed before you buy.
- A profile that was private, restricted or deleted during delivery, preventing completion.
- A delivered count that later drops because a platform removed inauthentic accounts.
2. What we always stand behind
One promise is unconditional: if we do not deliver, you do not pay. We refund in full when:
- your order never started;
- nothing was delivered;
- we cancelled your order for any reason;
- you were charged twice for the same order;
- the service delivered was not the one you purchased.
3. Partial delivery
If an order stops part-way, we complete the missing quantity or refund the undelivered portion in proportion to what you paid. Your order page shows exactly how much was delivered, in real time.
4. Refills
Where the service you purchased includes a refill guarantee, you can request a refill from your order page if the count drops after delivery. Where it does not, a drop after successful delivery is not a ground for a refund.
5. How to raise an issue
- Email info@mrtclab.it from the address you paid with.
- Include your order number.
- Tell us what happened.
We reply within 1 working day and resolve within 5. Approved refunds go back to the original payment method.
6. Refund timing
| Method | Typical time |
|---|---|
| Card | 5–10 working days, depending on your bank |
7. Before you open a dispute
Please contact us first. We settle almost every case faster than a bank dispute can be processed, and your order page gives you the delivery evidence in real time. Opening a chargeback for an order that was delivered as described may lead us to decline future orders from you.
8. Your statutory rights
This policy sits alongside your rights under the Italian Consumer Code (Legislative Decree 206/2005) and EU consumer law, and does not replace or limit them. See section 7 of our Terms for how the right of withdrawal applies to immediately delivered digital services.